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A Case Manager – WHY, WHEN AND HOW?

//A Case Manager – WHY, WHEN AND HOW?

A Case Manager – WHY, WHEN AND HOW?

It is wonderful to see a varied audience such as this.

For those of you who do not know me, my name is Tzvi Brivik and I am a
director at Malcolm Lyons and Brivik Inc. We act for Plaintiffs work only
and are mostly involved in medical malpractice litigation. I am addressing
you about an aspect of our case management that arises in a Plaintiff’s
lawyer’s offices but which falls outside of the scope of the legal field but
forms an intricate part of the work which is done to ensure that clients’
needs are met and that they receive the help that they need which at the
end of the day is why we litigate in the first place. An attorney cannot be
out of the office involved in a number of different matters such as this
scrutinizing every medical expense and debating care which is required for
the patient. The attorney’s focus must always be the success of the
litigation. It is for this reason that even during the litigation process, and
obviously post the litigation, the services of a case management officer
are used, even though many of us at large involved in the medico-legal
environment do often act from time to time as case managers in some
way or another.

In its simplest form case management from a medical perspective would
mean the assessment of medical and other needs of the patient for their
wellbeing and to ensure that those needs are met.

The reason why childbirth injury claims have been chosen as the study
for the day is because of the complexity of the treatment which is required
once the matter is resolved and also the treatment regime which has
been proposed and presumably agreed by the parties which must now be

As you all know often in matters such as these a battery of experts would
have assessed, examined, analyzed, considered and provided reports
which are submitted to Court.
In most of these matters the future medical expenses are paid out in cash
as opposed to the Undertaking provided by the Road Accident Fund.

This places a greater obligation on the parties, more particularly the
Plaintiff’s attorneys, to ensure that once the sum agreed is paid, it is spent
in the most advantageous way.

It is a basic principle of trust management that you cannot erode the
capital at a faster rate than that which it is able to grow. To ensure that
the capital is preserved for the expected duration of the child’s life, it is
essential that it is managed properly.

Out of the capital, substantial expenses are paid some of which must be
made at the outset of either the litigation itself or on formation of the

It is not my purpose today to take you through the quantum investigation
in these matters but rather to discuss how those funds are protected by
appointing a case manager and where a case management officer can add
most value.

Let’s first discuss the definition of a case manager before considering the
appointment of a case manager, the contract which would be applicable
and the timing of such an appointment.

What is a case manager ?
There are many definitions for what case management itself, is such as
the following:
Identifying an effective approach to service delivery which can assist
persons with severe disabilities to “live in a community”; or

“Co-ordinating, evaluating , referring and monitoring of all services”;
or Alternatively,

“Co-ordinating services, analyzing fiscal benefits, advocating for
essential services , advising the client , family or caregiver and
monitoring the use of resources”.

From the perspective of post litigation management of care, I believe the
last definition is most apposite.

The case manager is required to have a bird’s eye-view of the total care
which is required by the patient. This is not a question of the volume of
care which is required but rather of the value of the care.
In order to maximize the intervention which has been provided for and to
enhance the life of the patient and those around him.

It involves the interaction of broader fields of experience and expertise
such as social skills, which I will discuss below, and also knowledge of
particular types of medical intervention including hardware such as
wheelchairs, prosthesis and the like which are available.

A case manager requires knowledge of both the physical and social
aspects of care.
Who can act as a case manager?
Currently the roll is most commonly performed by Occupational Therapists
who have received psycho- social training as part of their studies. They
are able to relate to both the medical requirements as well as to the
psychological intervention necessary. But the role has also been
performed by social workers and physiotherapists.

Often case managers are drawn from into the medico-legal field as they
are familiar with what is required to compile reports after assessment of
patients particularly, children who have suffered debilitating brain injuries.
A case management officer is often appointed by the attorney and this can
be done pre- settlement of the matter.

Once the merits of the matter are resolved either by way of Judgment or
settlement, it has been my experience in the Western Cape that an
interim payment is made. This is the correct way in which these matters
should be litigated as it immediately enables those who care for the
patient to attend to their most urgent needs which usually involves
intervention in the form of speech therapy, physiotherapy, perhaps critical
surgical intervention and of course the purchasing of equipment such as a
wheelchair and the like. At that point it makes sense for the attorney to
appoint a case management officer. That case management officer will be
paid from the interim payment. The attorney is the one who must
negotiate the fee and delineate the responsibilities.

If a Curator ad Litem has been appointed the Curator may be consulted
and their approval for the expenditure requested.

The case management officer has many functions, their functions are not
purely mechanical and they do not work to a strict timetable insofar as the
care is required. Their function is also to reassure, support and advise.
They also have to understand that there are boundaries between
performing these functions and usurping the role of the family. They are
certainly not on call and are not able to appear at will to assist the family
or answer questions on behalf of the attorneys.

It is probably easiest to consider their role by analyzing their function from
Immediately on appointment a case management officer would want to
assess the patient and review the medico- legal reports which had been
filed to that date.

The medico-legal reports as indicated has been prepared by a number of
different experts and describe the treatment which has either been agreed
or is still to be agreed as both reasonable and necessary. It is obviously a
multi- disciplinary approach which the CMO would have to pull together
and co-ordinate.

Our experience has been that it is irrelevant what the socio-economic
status of the family involved in such a tragic incident is , the medical
intervention required would be completely foreign and unknown.

When to get the treatment and how to go about obtaining the treatment
and where that treatment is best rendered would be foreign to the family.

If caregivers are required, what skills should they have, what hours
should they work and at what rate should they be paid must also be
determined with the assistance of a case management officer.
Initially the role of the case management officer looms large in the daily
lives of the family. This is as the infrastructure needed to be put in place is
substantial. The family would also require assistance with such basic tasks
as shopping for the appropriate food, diapers and the like. The choices are
so varied and they would have no knowledge as to how this is to be done.
The case management officer thus equips the family to care for the
patient and this includes home visits, to meet with the patient if this has
not happened, and the family, and to assess the home and immediate

There is a difference between a clinical as opposed to a hospital based
case management officer.

The hospital based case management officer is not required to make
decisions which extend post discharge. The decisions which that hospital
based CMA makes relate to immediate care and intervention whilst
hospitalized and the patient has access to that care.  Working in the field
is obviously a different story.
Care does not come together seamlessly and it is something that needs to
be managed pro-actively. The case management officer should be
competent to attend multiple disciplinary meetings and understand the
language spoken by different medical specialists.

In managing the financial aspect of the care, it is important for the case
management officer to distinguish between what are needs and what are
asks or wants.

It is also important for the case management officer to understand
holistically the care provided over the life expectancy of the child so as to
ensure that the needs are met and to do so in a prudent way by providing
the best care available considering the longevity of the trust, or whichever
vehicle has been chosen to preserve the funds.

If there are conflicting therapies which had been proposed it is the role
of the case management officer to secure a second opinion but also to
advise the parents. The case management officer cannot take over the
parenting role and parents must also be given the opportunity to provide
input as it is their child whose health is at stake.
In order to best perform this financial role, the case management officer
must be taken into the confidence of the trustees who have to advise the
case management officer precisely what funds are available in the trust,
what funds can be disbursed annually, what allocations have been  made
for large capital expenditure so that the case management officer can
direct her efforts and energies accordingly.

It is also important to assess upfront what the requirements are from the
case management officer so that a reasonable fee can be agreed. That fee
arrangement need not be static and recognition can be made for the early
intense involvement by making it a monthly sum reducing it to an hourly
rate as time progresses. The level of intervention changes depending on
the status of the litigation and passage of time. At the outset, and with an
interim payment, the funds should be preserved as far as possible to
ensure the longevity of that interim payment until the matter is resolved.
Once the full amount is secured at the end of the litigation, more long
term planning can take place and a budget prepared in which funds are
set aside for a case management officer.

All of the above may sound complicated and it is. Underlying the work
which is done is the life of the patient and those of the immediate family.
It is about limiting entitlement and aspirations and improving the life of
the patient.

The purpose of the litigation is to place the patient and the family in the
position they would have been but for the negligence of the Defendant. As
case management officers are not magicians and as Courts cannot restore
good health, the only way in which  this can be done is by securing funds
for the family. It is the management of those funds once the litigation
process has been completed, which becomes important. The Trustees in
that instance play a vital role as does the case management officer.

So what are some of the points of debate which we can isolate from the
above discussion, I would summarize these as follows:
1. Who best should be appointed as the case management officer and
what skills should that person have;
2. When should a case manager be appointed, prior to the litigation
having being finalized or after litigation is finalized;

3. On what basis should the case management officer be appointed, on
a fixed term contract alternatively, a fixed term contract for a
duration of time or further alternatively contracted for a certain
number of hours worked per month;
4. Who should the case manager report to? An attorney, the trustees;
and finally
5. At what stage should case management officers become redundant if
at all.

From experience, a suggestion which I would make is that in the litigation
setting, the Case Management Officer should be appointed in consultation
with the Defendant once the merits are conceded and the interim payment
made.  This would avoid unnecessary debate as to the costs of the case
management officers and also a questioning of the recommendations
made by that officer.

It is not suggested that this is a consensus seeking exercise but rather the
Defendant be informed of the decisions which are made and given an opportunity to provide its input. By doing so, arguments which it wishes
to make further on down the line about the reasonableness or otherwise
of either the expense of the case management officer herself or other
expenses incurred can be ameliorated.

The second suggestion which I would make from experience is that the
trustees who are appointed to manage the trusts have an infrastructure to
monitor the case management officer and benchmark performance in
relation to the recommendations made during the course of the litigation,
in the various medico legal reports.

The trustees must be accessible to the case management officer and be
able to speak a language which is understood by both from a financial
perspective and understand at least in broad terms the care that is

Case management officers need not only be appointed in matters where
there was a traumatic birth injury, the practice is to do so due to the
large number of medical experts that are involved and the wide range of
care which is required and also the very size of the awards.

SAMLA has taken an interest in this topic as it is closely related to the
medico legal function which experts with whom attorneys work are
involved and also forms part of the litigation process.

A case management officer also has an onus or responsibility which is not
indistinguishable from a fiduciary responsibility both to the attorney who
instructs and also to the patient.

Independently as a medical person there is a duty to do no harm and to
act in the best interest of the patient.

My hope is that this conference starting off with this presentation acts as a
guide or at least offer some guidance both to attorneys and case
management officers in the litigation setting, and will makes a positive

2019-08-12T16:22:35+02:00August 6th, 2019|Uncategorized|