After a waxing lyrical about the various innovations and upgrades which have been made to the TERS website including the provision for a portal, accessing the mobile application, downloading a breakdown of payments made and the calculation of how those payments have been made, it now appears that the website is either so inundated with enquiries and applications or alternatively is experiencing a technical fault so that when trying to login we are receiving one of two error messages namely, “The website took too long to respond” alternatively “Error 404”. The website hosting server will typically generate a “404 Not Found” web page when a user attempts to follow a broken or dead link.
If this is related to an increase in the number of Temporary Employee/Employment Relief Scheme claims which are being made this could be as a result of an announcement made by the Department of Labour that fewer applications then expected have been made and inviting employers to take full advantage of the benefit of an application to the TERS scheme.
As we have reported previously that the TERS fund is making payments and is accessible. The documents which are required may be technical to complete, but we have managed over the last two and a half weeks and by remaining in constant contact with the Department of Labour online and via the TERS website and portal itself, to streamline and successfully make numerous applications.